Harshit Sukhwal
Product & Analytics @ Jio
- Role
- Product Analyst at Jio Platforms Limited Jpl
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Harshit Sukhwal
Product Manager with 2.5+ years of experience specialising in building and optimising…
Experience
Product Analyst
Nov 2023 — Present · Mumbai, IN
Architecting real-time performance dashboards for device and app-level analytics, monitoring key metrics for 20M+ Home Fiber devices and 11M+ Set-Top Boxes (STBs) to optimise service performance- Delivering actionable insights through advanced data analysis, directly influencing key business decisions and driving a 15% reduction in service-related complaints within 6 months- Synthesised strategic insights across 8 different product teams, including revenue, marketing & operations- Implemented a multichannel campaign framework using behavioral customer cohorts - increasing STB activations by 21%, and OTT subscription by 14% via WhatsApp, SMS, MyJio nudges, and STB banners- Building and maintaining interactive visualisations and reporting systems, enabling 60K+ service agents and cross-functional teams to access and interpret data efficiently, reducing operational response time by 30%- Providing analytical support to CXOs, delivering in-depth analysis through 100+ usage and performance KPIs on service trends and customer behaviour, for informed strategic planning & new product launches
Education
Swami Keshvanand Institute of Technology, Jaipur
B.Tech in Information Technology
2019 — 2023
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.