Harshit Sharma

Experience

1. Customer Service Specialist

   DoorDash

   Sep 2020 — Present · Gurugram, IN

   Ensure that the company customer database is properly entered on Salesforce Production on OKTA and kept in a way that whenever any information is needed in the future, it can be easily accessed from company database.• Promoted from Tier 1 to Tier 3, provide Tier 3 products and operations support and assistance to our clients dedicated to inquiry related to payments, issues with payment method, refund/ credit information, order receipt request. • Oversaw and take ownership of the tickets, manage customer relation (CRM) by using Salesforce cloud technology to track (in real time) analytics, customer success and support, customer complaints and a variety of other CRM functions with the ease of cloud storage and access wherever the users are. • Ensure customer care service standard of the company is strictly adhered to by every customer service personnel, by means of AWS, Amazon Connect.• Deliver appropriate and relevant information by the help of Salesforce, and when not in the position to, refers customer(s) to appropriate department using effective communication skills.• Investigate and respond to every inquiry and complaints from customer regarding company’s product and possibly its shipment using Salesforce, Dispatch, Stripe and Braintree.• Prepare correspondence and processes orders based of US, Canada, Australia.• Build sustainable relationships and trust with customer accounts through open and interactive communication.• Good problem solving and people skills.• Answer Customer Questions through Chat, Phone and Email with customer support skills via AWS(Amazon Web Services).• Keep Track of customer conversations; meet personal/customer service team sales targets and company’s satisfaction targets.

Education

• CHANDIGARH UNIVERSITY

  Bachelor of Engineering - BE, Mechanical Engineering

  2015 — 2019