Harshit Pandey
Client Relationship & Financial Analysis Professional | MBA Finance | B2B/B2C Engagement | Risk Management
- Role
- Customer Relationship Manager at Niyo Solutions Inc.
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Harshit Pandey
MBA graduate specializing in Finance and FinTech with strong exposure to client…
Experience
Customer Relationship Manager
Jun 2025 — Present · Delhi, IN
Manage customer lifecycle for B2B and B2C clients, ensuring high satisfaction and retention.Handle customer queries, issues, and escalations through Freshdesk and other CRM tools.Build and maintain strong relationships with corporate partners, distributors, and retail customers.Coordinate with internal teams (sales, product, tech, operations) to provide seamless client solutions.Track client feedback, identify pain points, and recommend process improvements.Support onboarding, training, and engagement activities for new and existing customers.Analyze customer data to enhance engagement and upselling/cross-selling opportunities.Ensure timely resolution of tickets and SLAs to maintain service quality standards.
Education
Dav public school SECL KORBA
Senior Secondary
2018 — 2019
ATAL BIHARI VAJPAYEE UNIVERSITY (ABVP) BILASPUR
Bachelor of Commerce - BCom
2019 — 2022
Alliance University
Master of Business Administration - MBA
2023 — 2025
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