Harshit Kumar Srivastava

About Harshit Kumar Srivastava

With over 20 years of operations and supply chain management expertise, I currently serve…

Experience

1. Team Leader

   Startek

   Oct 2020 — Present · Lucknow, IN

   Driving operational excellence and customer satisfaction at Flipkart, I have spent the last 3+ years specializing in the Fraud Risk Management (FRM) process while leading and mentoring a team of 80+. My leadership approach centers on monitoring all KPIs to ensure progress, conducting performance audits, and providing dedicated coaching to empower team members.I am proficient in managing a spectrum of processes (FRM, MR, RE, ARE, Design Pilot) and am committed to implementing operational policies effectively. My core strengths lie in customer relationship management, shrinkage and attrition control, quality assurance, and driving key metrics like AHT, Quality, and CSAT. I am passionate about creating a high-performing team environment and delivering exceptional service.Flipkart & FRM Focus: Highlighted this specialized experience.Team Leadership: Emphasized managing a team of 34 and the related responsibilities (KPIs, coaching).Process Management: Mentioned your versatility across FRM, MR, RE, ARE, and Design Pilot.Core Skills: Included customer service, customer support, customer satisfaction, inbound/outbound calls, shrinkage/attrition control, quality control, operations management, and customer relationships.Achievements/Impact: Mentioned driving AHT, Quality, and CSAT.Action-Oriented Language: Used verbs that showcase your capabilities.

Education

• Lucknow University

  BA, History

• All India Institute of Management

  Diploma, Logistics, Materials, and Supply Chain Management

  2007 — 2008

Skills

• Warehousing
• Supply Chain Management
• Logistics
• Warehouse Management Systems