Harshit K.
Business Analyst @Quantiphi
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WORK HISTORY
Business Analyst @Quantiphi
Mumbai, IN
Act as an AI-enabled Business Analyst, in the Applied AI (GCP) domain, working on Google Contact Center AI (CCAI), solutions for voice and chat bots to enhance customer experience, leveraging modern AI tools to optimize journey design, documentation, and solution recommendations.• Lead requirement gathering, client workshops, and stakeholder management, translating business needs into functional and technical requirements.• Design end-to-end customer journeys, chat/voice flows, edge cases, and escalation paths to ensure seamless conversational experiences.• Own bot persona design, prompt engineering, and guardrail setup for safe, consistent, and brand-aligned AI interactions.• Perform project management & Scrum Master responsibilities, including sprint planning, delivery tracking, resource planning, risk analysis, and cross-team coordination.
EDUCATION
School of Data Science and Forecasting | DAVV University (NAAC Grade: A+)
Mtech integrated, Artificial Intelligence and Data Science
Shri Guru Tegh Bahadur Academy
(10+2), PCM
Shri Guru Tegh Bahadur Academy
10th
ABOUT HARSHIT K.
I’m an AI-enabled Business Analyst working in Applied AI at Quantiphi (GCP | CCAI), where I design and deliver Conversational AI (voice & chat bots) that improve real customer experiences.What I do:• Translate business problems into AI-driven solutions• Design customer journeys, chat/voice flows, edge cases, bot personas, prompts & guardrails• Work closely with clients and engineering teams to take ideas from concept → production• Drive delivery through Agile/Scrum, documentation, and risk managementHow I add value:• Blend business thinking + AI capabilities• Use modern AI tools to speed up journey design, documentation, and solutioning• Research the market to recommend best-fit AI solutions for client needs, maintaining the best Customer experience(CEX).• Work along with developers and business team to proactively identify and fill the gaps in the requirements and deliverables, leading to a successful project management journey.My background:• Strong foundation in AI & Data Science• Hands-on with Python, SQL, Power BI, ML & Deep Learning• Former Cloud Lead at GDSC (DAVV) – led GCP initiatives and 150+ participant programsI thrive in fast-paced, collaborative environments, enjoy solving real business problems with AI, and continuously explore emerging technologies to build practical, scalable solutions, happy to connect and swap notes.
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