Harshit Kaur
Customer Success Associate| Human Resource| Recruitment| Payroll|Business Development| Escalations Specialist| Sales Expert| Time Management| CRM| CRM Tools Expert| Gorgias| Shopify| Order Management| Home Delivery App|
- Role
- Customer Support Specialist at Buybuy Baby
- Location
- Khandwa, MP, IN
- LinkedIn followers
- 500 followers
About Harshit Kaur
Customer Relationship & E-commerce Specialist | 7+ Years Experience | Remote Support ExpertI’m an experienced Customer Relationship Manager with over 7 years of success in building strong client relationships, resolving customer issues, and driving e-commerce growth across platforms like Amazon, Flipkart, Shopify, Zendesk, and Gorgias.From handling 5-star reviews to winning top sales contests and improving customer satisfaction scores, I bring a results-driven, people-first approach to every role.Skilled in CRM, customer support (email, chat, phone), order management, and conflict resolution, I\'m ready to bring my expertise to a dynamic, remote-friendly team focused on growth and excellence.Let’s connect!
Experience
Customer Support Specialist
Jan 2023 — Present
Demonstrated proficiency in platforms such as Shopify, Gorgias, Zendesk, and Microsoft Tools, ensuring optimal service delivery. Facilitated customer sales, directly contributing to the company’s revenue through positive customer engagement and successful problem resolution. Provided top-notch customer service via phone, email, and live chat, building rapport and acting as a strong brand advocate. Won the highest sales contest, contributing to a record-breaking in sales and being recognized for excellence in customer service. Resolved customer concerns and inquiries in a professional and timely manner, ensuring customer satisfaction. Collaborated with cross-functional teams to improve processes, contributing to a 10% increase in customer satisfaction scores.
Education
Pt. Ravishankar Shukla University, Raipur
Bachelor of Business Administration
Chhattisgarh Board of Secondary Education (CGBSE)
12th Grade
Chhattisgarh Board of Secondary Education (CGBSE)
High School Diploma
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