Harshit Kashyap
Product Manager @ICICI Bank
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WORK HISTORY
Product Manager @ICICI Bank
Mumbai, IN
As Product Manager I have expertise in Digital Supply Chain Finance,Regulatory Compliance, and Operational Efficiency at ICICI Bank Limited. Proven track record of driving strategic initiatives, optimizing processes, and enhancing customer satisfaction through innovative solutions. Key Responsibilities & Achievements- Led digital supply chain platform operations, ensuring compliance with RBI regulations and improving operational efficiency to support business growth- Designed and executed strategic business plans using YOY growth data, aligning platform objectives with bank goals to drive revenue and customer experience- Implemented the RBI-compliant Penal Charge, ensuring adherence to regulatory standards and mitigating compliance risks- Spearheaded API integration projects for seamless client data migration, enhancing transaction processing and real-time data updates- Integrated Robotic Process Automation (RPA) to automate manual reporting, reducing errors, improving accuracy, and optimizing efficiency- Managed client escalations and queries, ensuring prompt resolution and maintaining high service standards through structured feedback mechanisms- Collaborated with cross-functional teams (TFOG, Masters, Business, TxB) to streamline transaction processes, onboarding, and operational issue resolution- Conducted team training programs on digital supply chain operations, compliance, and best practices, enhancing productivity and knowledge retention- Handling day to day queries of customer related to transactions and onboarding.
EDUCATION
Indira Gandhi National Open University
Bachelor of Science - BS, Physics
National Institute of Securities Markets (NISM)
Mutual Fund
Manipal Academy of Higher Education
Postgraduate Degree, Banking and Financial Support Services
Central Board of Secondary Education
Intermediate , Mathematics
Indira Gandhi National Open University
Master's degree, Education
ABOUT HARSHIT KASHYAP
3+ years experience as Product Manager with extensive expertise in Digital Supply Chain Finance, Regulatory Compliance, and Operational Efficiency. Ability to drive strategic planning, analyze financial data, and manage client relationships to ensure seamless banking processes and improved customer satisfaction. Experienced in managing YOY growth data, implementing Robotic Process Automation (RPA), and leading API integration projects. Adept at handling escalations, mentoring teams, and driving innovative solutions that enhance financial reporting and transaction processing.
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