Harshit Jain
Warwick MIM & BAYES MSBA’27 Offer Holder(Merit Scholar) | Aspiring Management Consultant | Business Analytics & Strategy | Data-Driven Decision Making
- Role
- Crisis Counselor at Crisis Text Line
- Location
- Meerut, UP, IN
- LinkedIn followers
- 500 followers
Experience
Crisis Counselor
Jun 2024 — Present · US
Undertook high-risk suicidal, self-harm and abuse related convos, de-escalating the situation while bringing the texter to a calm and assessing and ensuring their safety based on the confidential safety and imminent risk protocol.•Provided emotional support to individuals in crisis through text-based communication, ensuring their safety and well-being.•Utilized empathetic listening and problem-solving techniques to help texters navigate their crises and connect them with appropriate resources. •Managed high-pressure situations while maintaining a calm, empathetic demeanor to de-escalate crises and provide reassurance. •Logged and reported conversations in compliance with confidentiality and safety protocols.
Education
SRMIST, Kattankulathur, Chennai ,Tamil Nadu
Bachelor of Business Administration - BBA, Business Administration and Management, General
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