Harshit Gupta

About Harshit Gupta

I work as a Project Manager driving delivery and operational execution across cross-functional teams, with a primary focus on ServiceNow engagements.I manage project execution end-to-end — planning, coordination, dependency tracking, stakeholder alignment, and delivery tracking — ensuring timelines, scope, and outcomes don’t slip due to poor communication or weak ownership.With 6+ years of experience across operations, healthcare, and consulting environments, I’ve led teams of up to 25+ resources, improved delivery processes, and supported leadership with data-driven reporting and decision support.I hold ServiceNow CSA and project management certifications and work closely with technical and business teams to translate requirements into executable plans and measurable results.I operate best in environments that value clarity, accountability, and delivery over noise.

Experience

1. Project Manager

   Aelum Consulting - ServiceNow Premier Partner

   Apr 2024 — Present · Jaipur, Rajasthan, India

   - Manage resource allocation and utilization across projects to reduce bottlenecks and improve delivery predictability. - Ensure adherence to defined delivery processes, documentation standards, and governance practices. - Act as the single coordination point between stakeholders, internal teams, and leadership to maintain alignment, priorities, and delivery.

2. Team Leader

   Ayu Health Hospitals

   Sep 2022 — Mar 2024 · Jaipur, Rajasthan, India

   - Led operational execution across healthcare delivery teams, managing day-to-day workflows, task prioritization, and performance tracking for a 25+ member team. - Planned and tracked project activities across multiple initiatives, ensuring alignment on timelines, dependencies, and delivery commitments. - Acted as the primary coordination point between internal teams and leadership, providing structured updates on progress, risks, and operational issues. - Monitored operational KPIs and service metrics, identifying gaps and supporting corrective actions to improve efficiency and service continuity. - Supported process improvements by documenting workflows, streamlining handoffs, and reducing operational bottlenecks. - Ensured adherence to defined operational standards, compliance requirements, and internal governance processes.

3. Team Lead Operations

   MattsenKumar LLC

   Jun 2019 — Apr 2022 · Jaipur, Rajasthan, India

   - Managed end-to-end operational delivery across multiple lines of business, overseeing daily execution, SLA adherence, and team performance. - Led and developed operations teams through structured goal-setting, performance tracking, and regular feedback cycles. - Owned operational reporting and dashboards, providing leadership with visibility into productivity, quality, and capacity trends. - Coordinated with client stakeholders to manage expectations, track deliverables, and address operational risks impacting delivery timelines. - Supported revenue and capacity planning by tracking utilization, forecasting workload, and highlighting delivery constraints. - Drove process standardization through SOPs and workflow improvements, improving operational consistency and reducing rework.

Skills

• Project Planning
• Jira
• Project Budgeting
• SQL
• Quality Management
• Agile Methodologies
• Team Leadership
• Digital Marketing
• Microsoft Excel
• Scrum
• Microsoft Office
• Microsoft Project
• Creative Writing
• RCA
• Conflict Management
• DMAIC
• Project Management
• Risk Management
• Leadership
• Minitab
• IT Service Management
• Stakeholder Management
• Operations Management
• IT Integration
• MySQL
• ServiceNow Administration
• Software Development Life Cycle (SDLC)
• Python (Programming Language)
• Quality Control
• Six Sigma Green Belt
• Agile Project Management
• Workflow Management
• Project Tracking
• Business Strategy
• Teamwork
• Microsoft Word
• Web Content Writing
• Lean Six Sigma
• Business Analysis
• RAID