Harshit Bajpai
Customer-Focused Executive CRM Specialist Driving Client Satisfaction & Loyalty Through Strategic Service Excellence
- Role
- Senior Customer Care Executive at Sar Group
- Location
- Kanpur, UP, IN
- LinkedIn followers
- 500 followers
About Harshit Bajpai
Kindness is a strength, but so is discernment. My professional philosophy centers on the…
Experience
Senior Customer Care Executive
Jul 2025 — Present · Gurugram, IN
A dynamic and empathetic professional with a passion for delivering exceptional customer experiences. Skilled in handling high-volume interactions, resolving queries efficiently, and ensuring customer satisfaction across various channels including phone, email, and live chat. Demonstrates a proactive approach in understanding client needs, managing complaints, and building long-term relationships that enhance brand loyalty.Possesses strong communication and interpersonal abilities, coupled with attention to detail and a calm demeanor under pressure. Adept at using CRM systems, analyzing customer feedback, and collaborating with cross-functional teams to improve service delivery. Committed to meeting performance metrics such as response time, resolution rates, and customer retention while maintaining a positive brand image. Core Competencies- Customer Relationship Management (CRM)- Problem Solving & Conflict Resolution- Multichannel Communication- Service Level Adherence- Product Knowledge & Upselling- Performance Metrics & Reporting- Team Collaboration & Feedback Integration
Education
Chatrapati Sahuji Maharaj Kanpur University, Kanpur
Bachelor of Science - BS
2018 — 2021
UP Board, in 2017 with 83%
Intermediate
UP Board, in 2015 with 85%
Highschool
Maharana Pratap Group of Institutions
Master of Business Administration - MBA
2023 — 2025
Dr. A.P.J. Abdul Kalam Technical University, Lucknow
Master
Chhatrapati Sahu Ji Maharaj University, Kanpur
Bachelor
2021 — 2021
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