Harshil Mehta
Critical Incident Management Lead @CIBC
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WORK HISTORY
Critical Incident Management Lead @CIBC
Toronto, ON, CA
Critical Incident Management. Provide root cause analysis and quicker resolution for critical incidents for business continuity. Provide guidance to lower the number of repetitive issues. Transition learning from incident resolution to improvise future designs of the new processes. Provide critical incident insights to upper management with help of automated reporting.
EDUCATION
Centennial College
Software Engineering Technology - Fast Tract Co-op, Computer Software Engineering
Parul Institute of Engg and Technology(TEB)
Diploma, Computer Engineering
Rajasthan Technical University, Kota
Bachelor of Technology (B.Tech.), Computer Science
SKILLS
ABOUT HARSHIL MEHTA
An enthusiastic learner with over 10 years of professional experience in Intelligent Automation (IA) technologies.Automation Anywhere Certified Advanced RPA Professional.IA expert with proficiency in AA, Blue Prism, UiPath and Pega OpenSpan. Some of the tasks/roles performed within IA COE are, but not limited to, Automation Engineer, Automated Testing, Process Analysis, Project Management, Dev Lead, Support Lead, Code & Design Reviews, Implement Code & Design Standards, IA Governance, Full-fledged Business Process Automation, RPA SME, End-to-end Deployment and Implementation, RPA Infrastructure Setup, Incident Management, IA Team Management. With keen interest and understanding of Programming. I am quick learner with good problem solving skills. Likes to explore new technologies. Technology fascinates me whether hardware or software. Objective is to expose myself to any challenging work in a professional environment where I can enhance my skills and capabilities and for the overall betterment of the organization.
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