Harshika Patel

Technical Delivery Manager @Three Uk

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2017 — Present

Technical Delivery Manager @Three Uk

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Maidenhead, GB

Leading a number of complex projects for IT Transformation and Customer Migration for a variety of Business areas including Fraud, Finance, IT & Data, Retail, Marketing, etc. Experience in delivering a wide variety of Telecom projectsinvolving: launching Azure cloud solutions, Billing and CRM upgrades, TCS HOBs, Oracle Exadata and enhancing MVNO services (Provisioning, integration, number management).Responsible for full project lifecycle within a fast paced environment. Utilised waterfall, agile and iterative development methodologies with cross functional teams to get desired results. Strong focus on performance optimisation, stakeholder management and proactive troubleshooting. Experienced in managing multiple projects at once with multiple vendors. Strive on building strong relationships including executives to create collaborative teams and foster innovation throughout the project life cycle. Mentored Graduates and Junior PMs.

EDUCATION

2016 — 2016

SCRUM Master (certified)

Certified, Agile Delivery Methodology

2008 — 2008

Swiss Finance Academy

2.1, Entrepreneurial, Management and Finance

2006 — 2009

Imperial College London

Applied Business Management, Economics, Business Infromation Systems, International Marketing, Econometrics, Business Law

2013 — 2013

ITIL

ITIL v3 Foundation, Service Delivery Management

2012 — 2020

PRINCE2

Foundation and Practitioner, Project Management

2013

Six Sigma

Six Sigma - White Belt, Business Administration and Management, General

2011 — 2013

Project Management Institute

CAPM, Risk, Procurement, Commerical, Cost, Qulaity, Time Management

SKILLS

Ms ProjectMicrosoft OfficeIT ManagementRisk ManagementPeople SkillsPrince PractitionerProject Portfolio ManagementNegotiationIT OutsourcingCost BenefitCustomer ServiceMs OfficeBusiness AnalysisEnthusiasm to LearnRequirements ManagementRequirements GatheringCommunicationHighly ArticulateBusiness Process ImprovementService ManagementReturn on Investment AnalysisManagementIT OperationsSystem DeploymentItilProject DeliveryChange ControlProject ManagementOutsourcingRequirements AnalysisResource ManagementPersuasionSchedulesProcess ImprovementIT Service ManagementMulti TaskingPrince2ProcurementChange ManagementItil V3 Foundations Certified

ABOUT HARSHIKA PATEL

A bubbly and ambitious Prince 2 and SCRUM certified Project Manager with a highly…

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Harshika Patel — Technical Delivery Manager at Three Uk in London, GB | Unifers