Harshika Bangera

About Harshika Bangera

Seasoned Team Leader With over 10 years of experience in leading teams and driving performance, I bring exceptional leadership skills and expertise in customer service. Skilled in developing and executing strategies to enhance efficiency and improve customer satisfaction. Proficient in problem-solving, team motivation, and continuous process improvement.

Experience

1. Team Lead

   Maersk Global Service Centre India Private Limited

   Nov 2018 — Present · Mumbai, IN

   Led a Financial Operations team of 20, overseeing Supply Chain Management processes for the Netherlands, ensuring operational efficiency and timely service delivery.• Collaborated with the Rotterdam office to optimize existing processes and support new business initiatives, including offshoring activities.• Identified process gaps and led agile projects that resulted in a 70% reduction in revenue leakage and unbilled revenue.• Drove operational excellence by developing and maintaining Financial Operations (FINOPS) processes, and contributed to the creation of internal operating procedures (IOPs) and manuals.• Simplified and streamlined customer invoicing and vendor payment processes in collaboration with key stakeholders.• Ensured accurate and timely updates of revenue (Sales Orders) and costs (Purchase Orders) in SAP, optimizing P&L management.• Mentored and coached team members, fostering skill development, improving employee engagement, and boosting retention rates.• Successfully implemented FINOPS processes for new business migrations and transitions.

Education

• Sikkim Manipal University - Distance Education

  Master of Business Administration (MBA), International Business

  2015 — 2017

• ICL College, Navi Mumbai

  B.Com, Accounts,Business Law

  2001 — 2004

• ICL College, Vashi

  H.S.C.

  2000 — 2001

• R.M.V School, Airoli

  S.S.C.

  1998 — 1999