Harshh Mudgil

About Harshh Mudgil

I’m an Operations Manager with 10+ years of experience in US Healthcare Revenue Cycle Management (RCM), specializing in leading large-scale Accounts Receivable (AR) operations and transforming performance through strategy, analytics, and people-first leadership.Over the years, I’ve managed teams of 200+ associates, driving consistent improvements in collections, denial resolution, and AR days while ensuring compliance with HIPAA and payer-specific guidelines. My focus is on building processes that not only deliver results but also foster efficiency, accountability, and long-term client trust.I’m passionate about mentoring and empowering teams to perform at their best—translating data insights into actionable outcomes that boost productivity, reduce revenue leakage, and enhance client satisfaction. Whether it’s optimizing claim follow-up workflows, strengthening denial management, or streamlining cash posting, I approach every challenge with strategic thinking and operational precision.My leadership style combines hands-on problem-solving with a vision for continuous improvement, ensuring both business success and professional growth for my team.If you’re seeking a results-driven leader who thrives on operational excellence, cross-functional collaboration, and measurable impact in US healthcare RCM, let’s connect.

Experience

1. Operations Manager

   Access Healthcare

   Sep 2024 — Present · Noida, IN

   Handled a team size of ~200 FTEs with 9 Team Leads and 3 Assistant Managers • Part of new business transition along with approved vs deployed FTE calculation, planning training, maintaining SOP’s and reporting KPI’s to leadership • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground. • Cross-trained existing employees to maximize team agility and performance. • Publishing SLA performance, Weekly and monthly productivity & quality dashboard to client • Maintained professional, organized, and safe environment for employees and patrons. • Achieved departmental goals by developing and executing strategic plans and performance metrics. • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives. • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization. • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities. • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

Education

• SYMBIOSIS INTERNATIONAL UNIVERSITY

  Master of Business Administration - MBA, Operations Management and Supervision

• Maharshi Dayanand University

  Bachelor of Technology - BTech, Mechanical Engineering

  2011 — 2015