Harsh Gupta
Driving Technical Solutions @Firstsource
- Role
- Firstsource
- Location
- North Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Harsh Gupta
Firstsource enables enhanced customer experiences by leveraging emerging CX technologies, including AI, RPA, and omni-channel solutions. Collaborated with cross-functional teams to drive process analysis, design technical solutions, and support business development, ensuring alignment with client requirements. Delivered business cases and ROI analysis to assess solution feasibility and maximize outcomes. Holds a Master\'s degree in Digital Marketing & Communication from MICA and an MBA in Marketing from Delhi Technological University. Strong foundation in business strategy, customer satisfaction, and product training, with a proven ability to deliver impactful solutions. Motivated by a commitment to continuous learning and driving meaningful transformation in customer experience.
Experience
Present
Education
Delhi Technological University (Formerly DCE)
Master of Business Administration - MBA, Finance and Marketing
2018 — 2020
DAV PUBLIC SCHOOL SRESHTHA VIHAR DELHI-110092
HIGH SCHOOL, SCIENCE (Computer Science)
2012 — 2013
Dr Akhilesh Das Gupta Institute of Professional Studies
Bachelor of Technology - BTech, Information Technology
2013 — 2017
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