Harshdeep Harshdeep
Technical Support Specialist @Wireless DNA Inc.
Toronto, CA
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+91 *********19
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WORK HISTORY
Aug 2024 — Present
Technical Support Specialist @Wireless DNA Inc.
View department →
CA
Addressed customer-reported problems via phone, email, andticketing systems (e.g, JIRA, ServiceNow).Diagnosed and resolved technical issues related to wirelessnetworks, IoT devices, and telecom systems.Supported backend systems integration (e.g, APIs, cloudplatforms).Worked with engineering teams to escalate complex issues (e.g,latency, packet loss).Documented incidents, resolutions, and FAQs for knowledge baseimprovement.
ABOUT HARSHDEEP HARSHDEEP
Crafting a seamless digital future, one line of code at a time.#SoftwareEngineer
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