Harsh Banga

Night Auditor @Hampton Inn by Hilton

ON, CA

Guest Check-In and Check-Out: Process late arrivals and handle check-outs using PEP Property Management System, ensuring a smooth experience for guests.Customer Service: Address guest inquiries, resolve complaints, and provide information about hotel services and local attractions.Financial Reporting: Prepare and balance daily financial reports, including revenue, expenses, and transactions.Accounting: Posting Invoices using SAP Software and managing transactions.Cash Handling: Manage cash drawers, process payments, and ensure accuracy in financial transactions.Nightly Audits: Conduct thorough audits of all guest accounts, ensuring accuracy and compliance with hotel policies.Security Monitoring: Oversee the security of the hotel, ensuring the safety of guests and property during overnight hours.Inventory Management: Track and report inventory levels for supplies, including linens and amenities.Communication: Maintain clear communication with management and daytime staff regarding any issues or notable events during the night.Cleaning and Maintenance: Ensure that the lobby and common areas are clean and well-maintained during overnight hours.Problem-Solving: Address and resolve any operational issues that arise, including maintenance emergencies or guest concerns.