Harsh Bajwa

Project Coordinator @Rogers Communications

Calgary, FR

Managed the delivery and implementation of telecommunications solutions, including Business Internet, Wireless, Unified Communications, IoT, and M365 products, for SMB clients.• Ensured timely and accurate service provisioning by coordinating with internal teams and resolving delivery and onboarding issues within established service levels.• Streamlined order fulfillment processes to improve billing accuracy and reduce cycle times, contributing to enhanced operational efficiency.• Collaborated with sales channels, support teams, and customers to facilitate seamless installation and onboarding of services.• Proactively identified and addressed potential roadblocks, managed account changes, and escalated critical issues to maintain timely service delivery.• Utilized tools like Microsoft Office, Salesforce, Vision 21, and AS400 to support service delivery and ensure accuracy throughout the process.