Harsh I.

About Harsh I.

I am a Software Engineer at Expedia Group, where I apply my MS in Computer Science and over 8 years of IT industry experience to design and develop data-driven and scalable software solutions for the travel domain. My mission is to enhance the flight search, booking, and optimization features for millions of travelers worldwide, using cutting-edge technologies and tools, such as Jira, Confluence, AWS, Datadog, Trello, and Smartsheets.My previous roles at Microsoft, Sabre Corporation, and Tata Consultancy Services have exposed me to various domains and challenges, such as Content Transformation Service, Operations Research, and Banking, and enabled me to acquire and demonstrate a wide range of technical skills and competencies, including Java, C#, Python, Big Data, Cloud, and Web Technologies. I have successfully contributed to multiple projects, such as creating a new indexing pipeline that reduced latency and resource consumption, developing data exchange and parsing modules using XML and JavaMail API, and building web services and UI using Spring MVC and Sabre Spark framework. I have also collaborated with diverse teams and partners, followed agile methodologies, and delivered high-quality software products.

Experience

1. Service Cloud Engineer (Agentforce Ai Engineer Digital Engagement and Voice-aws)

   Salesforce

   Dec 2023 — Present · Seattle, WA, US

   Working on the Salesforce\'s AI agent Platform - Agentforce- Providing efficient solutions, intergations and consultations to customers for onboarding on to the Salesforce\'s AI platforms - Einstein Trust Layer, Generative AI in CRM Applications, Prompt Builder, Agentforce Service Agent (ASA), Model Builder- Testing, troubleshooting, and refining prompts or AI models- Working on the entire stack of Agentic layer (UI / Einstien / Backend)- Building and configuring Agentforce tools and Agents using features such as prompts, prompt templates, LLM (Large Language Models), consumption cards, and models tools and platform- Using Retrieval-augmented generation (RAG) in Data Cloud for for enhancing the accuracy and reliability of generative AI models with facts fetched from external sources while building search indexes- Implementing and customizing Agentforce features to meet specific business needs- Developing custom solutions, actions, or integrations within the Salesforce AI environment, tools and functionalities- Collaborating cross-functionally with key stakeholders across the organization — including senior leadership, account executives, engineering leads, and Vice Presidents, Partner teams, vendors, end users, customers — to drive impactful business outcomes and strategic alignment- Service cloud Digital Engagement, Service cloud voice, AWS connect on-boarding and integrations- Authorizing the org; Apex coding in VS Code; Deployments.Salesforce Developer, Ranger, 8x Salesforce CertifiedSalesforce certified AI Associate.Salesforce certified AI Specialist.Salesforce certified Service Cloud and Data Cloud Consultant.Salesforce certified Platform Builder.Salesforce certified Admin and Advanced Admin.Double star RangerCompleted all levels of Agentblazer - Champion (Beginner), Innovator (Intermediate), Legend AI - Claude Code in Action, Building with the Claude API

Education

• The University of Texas at Dallas

  Master of Science (MS) in Computer Science, Computer Science

• Other Schools

  Bachelor in Computer Science and Information Technology, Computer Science and Information Technology

Skills

• Visual Studio
• Sql
• Linux
• Unix
• Oracle
• Cloud Computing
• Ms Vc++
• Assembly Language
• Java Enterprise Edition
• Json
• Junit
• Jira
• Css
• Jquery
• Github
• Amazon Web Services (Aws)
• Apache Pig
• Angularjs
• Oracle Sql Developer
• Javascript
• Web Development
• C++
• Microsoft Office
• Jsp
• Shell Scripting
• Spring Framework
• Git
• Python
• Mvc Architecture
• Ibm Rational Tools
• Windows
• Eclipse
• Opencv
• Intellij Idea
• Html
• Mysql
• Spring Mvc
• Ajax
• Xml
• C