Harsha Vardhan

Customer Service Specialist || CRM || Public Relations || Key Account Mangement

Role: Customer Service Specialist at Orange Business
Location: Chennai, TN, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Harsha Vardhan

Working as a Customer Service Specialist with 12+ yrs of extensive experience in Customer…

Experience

Customer Service Specialist
Orange Business
Aug 2011 — Present · Mumbai, IN
Act as the single point of contact for clients and achieve a high rate of client satisfaction, resulting in the retention of customers for over 10 years.Responsible for identifying and mining opportunities for cross-selling and upselling. Excellent attention to details, a proactive approach, and ease working with cross-functional teams.Update our internal databases with information about technical issues and useful discussions with customers.Keep track of consumer complaints and get in touch to offer solutions. Follow up with customers to ensure their technical issues are resolved. Trained junior customer support representatives.Ensuring that all complaints and escalations are resolved satisfactorily. Excellence in operations ensures that all customers are retained.Respond to customer queries in a timely manner via phone and email.Ability to understand and empathize with customer issues and provide accurate answers in response.Ability to take quick decisions and respond to customer inquiries text.

Contact information

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Current company

Orange Business

IT Services and IT Consulting · 28K employees · Paris, France

In a world that never stands still, possibility is everywhere. New technologies open doors every day, for our customers, for the communities we serve, and for you. Across 65 countries, our experts bring together connectivity, cloud, cybersecurity, AI and data to turn complexity into progress. We make the ambitious possible and the complex clear, for our customers and for society. What makes us different is our people. Diverse backgrounds, cultures and expertise come together every day to solve real problems, share knowledge and create lasting impact. We don't just deliver technology. We work side by side with our customers to bridge the gap between ambition and execution, turning "what if" into "what is.“ At Orange Business, possibility isn't something you wait for. You build it. Each of us has a role to play in that journey: learning a new skill, leading a project, making a real difference every day. Whether you're working with teams across the globe or deepening your expertise in the technologies of tomorrow, you'll find here the space to grow, take initiative, and leave your mark. Because when people and technology move forward together, possibility becomes progress. Possibility starts with tech you trust. Orange Business is here.

orange-business.com

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