Harshavardhan M.
Systems Engineer@ Infosys | ITSM Change, Problem and knowledge Manager | AWS Certified Cloud Practitioner #actively looking for roles
- Role
- Systems Engineer at Infosys
- Location
- Srikakulam, AP, IN
- LinkedIn followers
- 500 followers
About Harshavardhan M.
Experienced ITSM professional with a focus on Change Management, Problem Management, and Knowledge Management. I specialize in driving operational efficiency, minimizing risk, and enhancing service delivery through effective process management. With a deep understanding of ITIL best practices, I lead the planning, implementation, and assessment of changes to ensure minimal disruption and continuous improvement. I excel in identifying and resolving the root causes of recurring issues, improving IT service reliability. Passionate about creating and maintaining robust knowledge bases to empower teams and streamline issue resolution.
Experience
Systems Engineer
Jul 2025 — Present · Hyderabad, IN
Education
Osmania University
Master of Computer Applications - MCA, Computer Science
ADITYA DEGREE COLLEGE
Bachelor's degree, Computer Science
2017 — 2020
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