Harsha J
Building High-Impact Renewals & Customer Success Teams | Driving Retention, Revenue, and Scalable Results Across North America & LATAM
- Role
- Manager Renewal Management - Na & Latam at Freshworks
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Harsha J
Leadership | Renewals | Account Management | Sales | Customer Success With 18…
Experience
Manager Renewal Management - Na & Latam
Apr 2025 — Present · Bengaluru, IN
As Manager of Renewals, I am spearheading the creation of a high-performing renewals organization across North America and LATAM, building it strategically from the ground up. By implementing scalable processes, fostering cross-functional collaboration, and prioritizing customer retention, I am dedicated to achieving operational excellence while accelerating revenue growth.My current mission is to design and execute a comprehensive renewals strategy that fuels regional expansion and deepens long-term customer loyalty. From recruiting and onboarding top talent to defining key metrics and optimizing workflows, I am establishing a strong foundation for a team that operates with efficiency, accountability, and a customer-first mindset.I apply a proactive, data-driven approach that balances strategic vision with hands-on execution in fast-paced environments, driving measurable impact and sustainable growth.
Education
Bangalore University
Bachelor of Arts - BA, Economics
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