Harsharan Kaur
Business Analyst with extensive in-depth knowledge of Project Management, Insurance, Defined Benefits, Auditing, Background Verification Check (BGV) and advance Excel, Macros and VBA.
- Role
- Senior Analyst at Accenture
- Location
- Faridabad, HR, IN
- LinkedIn followers
- 500 followers
About Harsharan Kaur
8 + years of experience in Business Analyst, Project Management, Transition, Insurance…
Experience
Senior Analyst
Dec 2022 — Present · Gurugram, IN
Started working as a Team Lead for Transition (Insurance Domain) and helped to setup the business by setting up a new team called Operation Business Support (OBS).• Created FMEA, SIPOC, HLPM and list of control so that business transformation could happen from time to time accurately which results in better business stability and controls.• Ensure all solution foundation tools and integration tools are set up well within timelines prior to start of Service Rehearsal Testing and running with all relevant user access provisioning for identified users.• Maintain and Consolidate documentation of DTPs/SOPs/Operating Instructions.• Work with client on daily calls to maintain dashboard and highlight issues through feedback and recommend changes in workflows, procedures, service levels to ensure quality service is given at all times.• Conduct root-cause analysis of error so that the error could be avoided in future and quality could be maintained at 100%.• Providing Manager Approval for various task in OBS so that there is least or no chance for error which could impact quality or financial Impact.• Managing Accenture Control Framework (ACF) daily and monthly ensuring quality and TAT are always met as per agreement.• Working on the RAID project management analysis to avoid events and issues that might hamper the project outcome.• Working with BT team for creating automation within OBS and Capacity Alignment planning.• Creating PKT for OBS so that the team productivity would increase and minimize the error in production.• Managing periodic meetings and performance reviews. Responsible for updating monthly dashboard and weekly dashboard at a program level and share with all stakeholders.• Proactively manage resources to meet business deliverables, adjusts resource alignments based on supply/ demand and supports delivery on financial targets.• Coordinate with senior management and stakeholders across diverse organizational groups.
Education
Ryan International School - India
Intermediate
2010 — 2011
St. Peter S School - India
Matriculation
2008 — 2009
The Indian Institute of Financial Planning
Master of Business Administration - MBA, Finance, General
2014 — 2016
Institute of Management and Technology
Bachelor of Business Administration - BBA
2011 — 2014
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