Harshana Prasad

About Harshana Prasad

1.Role & experience: Payments and Financial Operations professional with 5+ years across…

Experience

1. Senior Analyst - Payments

   Phreesia

   Apr 2024 — Present · Pune, IN

   Lead end-to-end merchant onboarding, underwriting support, and payment operations across high-volume, regulated payment workflows.2. Own critical compliance processes including PCI onboarding, Tax ID mismatch remediation, OFAC reporting, fraud and transaction monitoring.3. Act as escalation point for complex payment, risk, and onboarding issues, driving timely resolution through cross-functional collaboration.4. Design and implement SOPs, templates, and process frameworks that reduce rework, improve accuracy, and standardize operations.5. Drive audit-ready operations with strong QA controls and consistent compliance outcomes.6. Mentor and support analysts through training, documentation, and real-time guidance across payments and risk processes.7. Lead process improvement initiatives across gateway configurations, archival workflows, and merchant lifecycle management.8. Integrate AI-driven solutions to enhance underwriting reviews, prohibited item screening, QC processes, and operational efficiency.9. Partner with internal stakeholders and external vendors to improve workflows, reduce dependencies, and strengthen governance.10. Balance day-to-day operational delivery with project leadership and long-term process optimization initiatives.

Education

• Balaji Institute Of Management and Human Resource Development

  PGDM/MBA

  2015 — 2017

• Bhopal school of social sciences

  Bachelor of Commerce (B.Com.)

  2010 — 2013

Skills

• Vendor Management
• Research
• Sales & Marketing
• Teaching
• Freelance Marketing
• Microsoft Word
• Client Relations
• Public Speaking
• Powerpoint
• Transportation Operations
• Microsoft Excel
• English
• Microsoft Powerpoint
• Microsoft Office
• Customer Service
• Windows
• Outlook
• Html