Harshal Vakte
LSSGB || Quality Analyst at Teleperformance || Power BI Certified || Advance Excel Practitioner
- Role
- Quality Analyst at TP
- Location
- Indore, IN
- LinkedIn followers
- 500 followers
About Harshal Vakte
I am 12+ Yrs experienced and I worked with Mphasis as CSO (2 Yrs), Xerox Ltd as Transaction Procedure (2 Yrs), Firstsource Solution Ltd as Quality Executive since Nov\'16 to Jun\'22 and then after Joined Teleperformance as Quality Analyst. I have done My Graduation with BSC Biotech from Gujrati Science College, Indore. I am looking forward to be a Quality Team Lead & AM and seeking good career with Companies and better Opportunity. Skilled in BFSI Process & Mortgage Claims, Sections & PEP, AML, Customer Service, Team Management, Team Building, Mentoring, Monitoring the Team, MS Applications, Leadership and Microsoft Applications.
Experience
Quality Analyst
Jun 2022 — Present · Indore, IN
Delivering the KPI’s Performance as per Process Target.• Sharing Correlations & QA Staffing Calculator.• Sharing TNI and Error Observation with Stake Holders.• Taking Care of Calibrations, BQM & Performance Improvement Plan.• Savvy of Process Documents, PKT & Presentation Creation (Quality Deck).• Quality Audits (ILP, Support, Focus and Training Audits).• Providing Real Time Trouble Shooting & Doubt Clarifications.• Providing Error Feedbacks and Client Updates.• Highlighting the Technical Glitches and following up to arrest Future Errors.• Team work and Management & Facilitate Problem solving and Collaboration.• Help keep the team too focused on Good Quality and Achieved the Scores.
Education
Viashnav Shree Bal Mandir
10th
2008 — 2009
PMB Gujrati Science College
BSC Biotechnology
2012 — 2016
MPBOARD indore
12th
2010 — 2011
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