Harshal Thakre
Service Delivery Manager | Enterprise Application Infra & Operations | Project Manager | ITIL4 Foundation Certified
- Role
- Service Delivery Manager at Smith Nephew
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Harshal Thakre
IT Services Delivery Manager with 15+ years of experience managing and optimizing enterprise applications like PTC Windchill, Creo, IBM Jazz, EDM, and Mentor Graphics. Expertise in leading cross-functional teams, driving service delivery excellence, and enhancing business processes such as Windchill Administration, Change Management, CAD integration, and Supplier Management. Proven track record in optimizing service processes, defining SLAs/OLAs, and implementing cost-saving initiatives. Skilled in business requirements gathering, solution design, and continuous improvement, ensuring alignment with business goals and regulatory compliance.
Experience
Service Delivery Manager
Jun 2025 — Present · Pune, IN
Responsible to deliver solutions and services that measurably improve IT and the business R&D KPIs - while efficiently/effectively leveraging internal and external IT capability.
Education
Savitribai Phule Pune University
Bachelor of Engineering (B.E.), Mechanical Engineering
2006 — 2010
Skills
- Cad/Cam
- Manufacturing
- Pdm
- Ptc Creo
- Windchill
- Core Java
- Product Lifecycle Management
- Solid Modeling
- Pro E Wildfire 4.0
- Design for Manufacturing
- Inventor
- Solidworks
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