Harshal Rajuskar
Customer Service Manager @Tesco
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WORK HISTORY
Customer Service Manager @Tesco
Recently started working as a Customer Service Representative in a high-volume retail environment, supporting customers with order, delivery, and product-related queries.* Handling customer interactions with a focus on clear communication and problem resolution* Working with internal systems to access and update customer and order information* Gaining exposure to real-time customer issues and service workflows in a fast-paced settingThis role is giving me practical insight into customer behaviour and operational processes, which I’m interested in connecting with backend systems and AI-driven automation.
EDUCATION
Sant Gadge Baba Amravati University, Amravati
B.E., Electronics and telecommunication
Birmingham City University
Master's degree, Computer Science
ABOUT HARSHAL RAJUSKAR
I build backend systems and AI-powered workflows that turn data and APIs into scalable, reliable products.My background is in Python backend development, where I focus on designing clean architectures, building secure REST APIs, and developing services that scale reliably in cloud environments.Most of my work sits at the intersection of backend engineering, automation, and applied AI.I work primarily with Python (Flask), relational databases, and AWS, and I enjoy solving problems around system design, data modeling, and service reliability.On the backend side, I focus on:• Designing RESTful APIs and backend architectures• Building Python-based services and automation systems• Designing efficient relational data models and optimizing SQL queries• Deploying containerised applications using Docker• Structuring CI/CD pipelines with GitHub Actions• Working with cloud infrastructure (AWS)Alongside backend engineering, I actively build AI-enabled automation systems.Some of the projects I’ve worked on include:• RAG-based AI Customer Support System integrating knowledge sources with LLM reasoning• Natural Language Interface for Databases enabling query generation through conversational inputs• AI Workforce Health Risk Intelligence System built with n8n automation workflowsThese projects combine LLMs, vector retrieval, automation pipelines, and API integrations to create intelligent backend-driven applications.My core technical areas include:• Backend Development (Python, Flask)• REST API Design & System Architecture• Retrieval-Augmented Generation (RAG)• AI Automation Workflows• Relational Databases & Query Optimization• Cloud Infrastructure (AWS)• Containerisation & CI/CD (Docker, GitHub Actions)I’m particularly interested in backend or cloud-focused engineering roles where AI integration, automation, and scalable system design intersect.GitHub - https://github.com/rajuskarharshal01#AI #BackendDeveloper #PythonDeveloper #SoftwareEngineer #CloudComputing #AWS #RESTAPI #AIIntegration #RAG #Automation #Docker #CI_CD #OpenToWork #GenerativeAI #MachineLearning #AIEngineering
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