Harshad Saraf

About Harshad Saraf

Total 15+ years of thorough experience in SAP, specializing in Basis administration, Leading and Managing project. Responsible for evolving, maintaining, technology, implementation strategy, and communicating change processes and procedures for the SAP System Landscape (transport management, production support path, refresh cycle, production support path, refresh cycle, and change calendar). Monitor and controls all phases of project support in order to assure accuracy, timeliness, and effective use of resources. Monitor and Control Various Project phases.Working with team and Solution architect for Hardware Sizing, maintaining documentation of all sap issues and resolution procedure,weekly meeting for Root Cause analysis and updating all Basis Issues with error and Solutions. Maintain to meet the SLA for every customer. On-call and 24x7 support shift co-ordination.Hand’s on experience in data center / Hosting environment for multiple SAP Landscape and customer. worked on 2 full life cycle implementations, Hands-on experience in providing recommendations and strategies for continuous improvement, and providing technical direction to application development, functional, integration, and change release management functions Involve in hiring and retaining highly technical people, including employees, contractors, consultants, onshore and offshore. Capable of retaining talent by growing within and mentoring Jr. Level resources and/or internsHands-on experience on Install, upgrades, patches, and day-to-day operations of R/3, Solution Manager, Business Warehouse.Technical and functional expertise well augmented by excellent analytical, problem solving, communication, and interpersonal skills, with the ability to deliver innovative and profitable solutions well within time-frame and budgets.Lead AMS Team. Day-to day Basis Support, operational support, outages, HA/DR Testing, weekly meeting for ticket resolution, SLA, CCMS, EWA analysis.

Experience

1. SAP Basis Sme

   Delta Air Lines

   Jul 2018 — Present · Atlanta, GA, US

   Supported SAP Fiori implementation, app configuration, troubleshooting, and security setup. Led SAP ECC to S/4HANA migration, ensuring seamless business and IT transitions. Provided end-to-end SAP application support, including performance tuning, transport management (GRC, ChaRM, TMS, CTS+), and system upgrades. Upgraded HANA databases (SP03 to SP05) and implemented disaster recovery replication. Executed S/4HANA pre-assessment, conversions, and installations. Managed SAP Solution Manager 7.2 installations and maintenance planning. Directed system configuration, monitoring, performance tuning, and technical upgrades. Improved project efficiency and reduced delivery time by 30% through agile workflows. Oversaw system administration, transport management, multi-landscape design, and data architecture. Delivered training, process improvement recommendations, and knowledge transfer. Set up Seeburger connectivity for interfaces and supported BSI server builds. Archived SAP data with SARA, integrating OpenText. Applied SSL certificates and aligned with change management processes. Coordinated with stakeholders to align goals, mitigate risks, and ensure smooth deployments. Worked with teams to manage data migration, system configuration, and S/4HANA deployment. Proficient in SAP cloud platforms like AWS and driving business process optimizations

Education

• University of Mumbai

  BSC, chemistry

  1991 — 1996

Skills

• Abap
• Crm
• Business Process
• Business Intelligence
• Sap Basis
• Oracle Dba
• Team Leadership