Harshad Nair
Senior Customer Manager | Customer & Delivery Management | Credit Cards | Banking and Finance
- Role
- Senior Customer Manager at Tietoevry
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Harshad Nair
With more than 20 years of experience in global delivery in the IT industry including 12 years of management experience, I am proficient in all areas of software delivery. Having worked on multiple methodologies like Agile and Waterfall and being PMP, CSM and CSQA certified, I specialize in providing business value adds in the form of cost and effort savings to the client by undertaking and implementing optimization initiatives. I also like to keep myself abreast with latest technology trends which help me in identifying new opportunities and to suggest improvements to existing processes.At TietoEVRY, I am responsible for customer management & sales, global delivery and product development for Card Services. The key areas that I am involved in are process implementation and improvement, product management office, quality management, project delivery and sales.Being passionate about software development from an early age, I started my career with Infosys Limited as a software engineer where I got an opportunity to work on different technologies. I have played multiple roles in Infosys such as team lead and project manager. I was also involved in pre sales. Even after moving to a management role, I still like to try my hand at programming whenever the need arises.
Experience
Senior Customer Manager
Jan 2019 — Present · Pune, IN
As a senior customer manager, I manage global customer deliveries for Tietoevry\'s credit card and banking customers across 4 continents with annual revenues above 5M Euros.
Education
S. S. Ajmera High School, Mumbai University
S.S.C.
1994
University of Mumbai
Bachelor of Engineering (BEng), Chemical Engineering
1996 — 2000
University of Mumbai
H. S. C., Science
1994 — 1996
Skills
- Agile Methodologies
- Management
- Requirements Gathering
- Software Project Management
- Release Management
- Oracle
- Requirements Analysis
- IT Strategy
- Pmp
- Resource Management
- Business Analysis
- Global Delivery
- Sdlc
- Solution Architecture
- Project Management
- Software Development
- Software Development Life Cycle (Sdlc)
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