Harshad Kulkarni

About Harshad Kulkarni

From Mechanical Engineering to Salesforce Excellence: Building Digital Solutions That Matter My journey into Salesforce wasn\'t traditional—but that\'s exactly what makes my perspective unique.2. With a Master\'s in Mechanical Engineering, I started my career analyzing complex systems and optimizing processes in manufacturing. But I discovered my true passion when I realized that the most impactful transformations happen at the intersection of business processes, technology, and human behavior.3. That realization led me to Salesforce Business Analysis, where I could combine analytical thinking with customer-centric problem-solving to create solutions that actually move the needle.4. THE IMPACT I\'VE CREATED:Over the past 4+ years, I\'ve had the privilege of working with Fortune 500 clients across Automotive, Manufacturing, and Telecom industries: Automotive Transformation: Led the implementation of a unified Dealer Management System for 220+ dealers, replacing 5 legacy platforms and migrating half a million records. The result? 35% operational efficiency gain and dealers who actually love using the system. Telecom Breakthrough: Redesigned case management for service agents, cutting resolution time from 48 to 28 hours. More importantly, we improved customer satisfaction from 72% to 89%—that\'s thousands of happier customers every day.5. Business Value: My recommendations and process optimizations have generated $2.5M+ in annual cost savings for clients, not through cost-cutting, but through intelligent process design and automation.6. I believe great Business Analysts are translators. We translate business pain points into technical requirements, stakeholder concerns into actionable solutions, and complex data into compelling stories.7. I don\'t just gather requirements—I dig deeper to understand the \"why\" behind each request. I don\'t just configure Salesforce—I design experiences that users actually adopt. And I don\'t just deliver projects—I ensure they create lasting value.8. I\'m passionate about the Salesforce ecosystem and continuous learning. I regularly work on personal projects that explore cutting-edge Salesforce features, AI integrations, and automation workflows. Check out my work: Personal Portfolio :https://capg-11d-dev-ed.develop.my.site.com/portfolio/s/ Trailhead Prfile :

Experience

1. Salesforce Business Analyst

   Capgemini

   Nov 2024 — Present · Pune, IN

   1.Spearheaded end-to-end implementation of centralized Salesforce-based Dealer Management System (DMS) for 250+ dealers across regions, replacing legacy platforms and migrating records with 98% data integrity to establish a unified enterprise cloud solution.2. Drove enterprise-wide process standardization across procurement, inventory, sales, service, warranty, and claims management, reducing manual data entry by 60% and improving dealer collaboration efficiency by 35%.3. Improved service operations by implementing Salesforce automation and optimized workflows, reducing service turnaround time from 5 hours to 2 hours ( 60% improvement) throughenhanced UI/UX and streamlined processes.4. Led migration of records from legacy systems, executing data mapping, validation, and UAT cycles that reduced data discrepancies by 40% and ensured full stakeholder sign-off.5. Collaborated with 20+ stakeholders and 10+ developers to translate 500+ requirements into scalable Salesforce solutions aligned with enterprise architecture and compliance standards.6. Engineered 5 ERP–Salesforce integrations across procurement, finance, warehouse, and claims systems, reducing data sync errors by 50% and enabling real-time operational visibility.

Education

• Rajarambapu Institute of Technology, Rajaramnagar, SAKHARALE

  Master of Technology - MTech, Mechanical Design

  2018 — 2020

• Textile & Engineering Institute, Rajwada Chowk, ICHALKARNJI

  Bachelor of Engineering, Mechanical Engineering

  2014 — 2018