Harshadeep Shinde
Incident Manager & Program Manager at eBay
- Role
- Incident Manager & Program Manager at eBay
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Harshadeep Shinde
Incident & Program Management Leader | Driving IT Operations & Strategic TransformationSeasoned program leader with 10+ years of experience in managing complex technical and regulatory initiatives, excelling in both Program Delivery and Incident Management. Known for strategic vision, data-driven decision-making, and cross-functional collaboration to deliver measured outcomes on time and under budget. Incident ManagementOperational Readiness & Response: Engineered and led Incident, Problem, and Change Management teams, ensuring swift, SLA-compliant response and recovery.Executive Briefings & Reporting: Authored and presented technical summaries and incident reports at the executive level to ensure transparency and alignment.Infrastructure & Incident Response: Hands-on with ServiceNow, True Sight, Control‑M, Active Directory, VMware, and AWS to diagnose and resolve complex incidents rapidly. Program ManagementStrategic Program Leadership: Designed and ran cross-functional IT programs to implement Product Development, Partnership and Change frameworks—aligning technical projects with business objectives.Full‑lifecycle program execution: Successfully led regulatory and compliance initiatives for over 10 countries at eBay serving 18M+ sellers—ensuring 99% milestone delivery through precise planning, clear SOPs, and global stakeholder alignment.Cross-functional leadership: Oversaw agile ceremonies, planning sessions, and alignment meetings across product, engineering, compliance, legal, and risk teams—achieving consistent stakeholder collaboration and annual savings over $1M. Tools & TechnologiesPlatform Proficiency: JIRA, Confluence, MS Project, ServiceNow, Airtable, Salesforce, F5 LTMScripting & Reporting: Python, MS SQL, MySQL, Oracle, NoSQL, OpenQM, MS Access, PICKCloud & Virtualization: AWS, VMwareBI & Analytics: Tableau, Power BI, Qlik Sense, Advanced Excel CertificationsITIL v3 Foundation • Six Sigma Black Belt • Microsoft PMP • IBM Program Manager •Tableau • Excel 2016 • Python
Experience
Incident Manager & Program Manager
Jul 2021 — Present · Austin, TX, US
Education
The University of Texas at Dallas
Master's degree, Information Technology and Management
2019 — 2021
University of Mumbai
Bachelor's degree, Electrical, Electronics and Communications Engineering
2009 — 2013
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