Harshada Reddy
Certified Product Manager-DUKE| Product Strategy| User Experience(UX)| Market Research| Analytical skills| Product Life Cycle| Data Analysis| Data-Driven Decision Making
- Role
- Senior Associate at Foundever
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Harshada Reddy
Hi there! Thanks for coming by. I\'m a Certified Product Manager from Duke…
Experience
Senior Associate
Nov 2020 — Present · Hyderabad, IN
Led a team of customer service associates, ensuring consistent achievement of KPI\'s and maintaining high service quality standards.Streamlined process to enhance efficiency, reducing response times by 15-20% and improving customer satisfaction scores by 10-15%.Resolved escalations effectively, collaborated with cross-functional teams, and implemented data-driven strategies for operational excellence.Trained and mentored team members, driving skill development and fostering a high- performance culture.
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