Harshada Devlekar
Senior Director Quality @ Teleperformance | Managing Operational Risks Effectively
- Role
- Senior Director Quality at TP
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Harshada Devlekar
As Senior Director of Quality at Teleperformance, I bring over ten years of cumulative leadership experience within the organization, leveraging expertise in Transformational and Transactional Quality, CX enhancements,risk assessment, operational risk management, and risk analysis. Supported by Lean Six Sigma Green Belt and Black Belt (ICBB) certifications, my work is guided by disciplined problem-solving and continuous improvement methodologies. At Teleperformance, I focus on enhancing service quality and driving operational excellence through customer-centric practices. My approach integrates strategic insights and Lean Six Sigma principles to optimize customer experience management, ensuring impactful and sustainable organizational outcomes.
Experience
Senior Director Quality
Jan 2022 — Present · IN
Education
University of Mumbai
Bachelor’s Degree
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