Harshad Kulkarni
Sr. Manager Capgemini
- Role
- Senior Manager at Capgemini
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Harshad Kulkarni
Summary Profile:o 28 + years IT experience, with 20 years of dedicated service and tenure at Capgemini as of the present date.o Expertise: Project Management & Delivery Management o Expertise in management of multiple technology service areas of IT Infrastructure outsourcing which enables the management of many complex business processes to seamlessly optimize & manage event driven processes.o Significant experience in working with Functional teams, customers, project managers & technical teams for executing projects.o Excellent communication & interpersonal skills with proven capabilities in resolving complex issues.o Proficient in architecting & designing solutions for enterprise-class applications across domains.o Worked both onsite (in France & Germany) & offshore, designing Basis concepts & leading a large SAP team.Management expertise:o Managed project & RUN team in round the clock model, resolved Issues & conflicts, motivate the team by appropriate rewards & recognitions, performed annual appraisal by defining operational KPIs.o Manage offshore technical delivery for production support by following change control process, adhering to SOW, achieving defined SLA. Preparation of weekly, monthly status reports for key stakeholders. o SLA compliance & adherence to Service agreement for Basis team. Provided regular guidance to the team & shared various best practices to be followed. o Manage client escalations, reported issues & client buy-in to establish efficient processes, policies & procedures. o Proficient in implementation of SAP best practices to ensure business continuity.o Experience in automation & Industrialization of processes.o Developed SAP service catalogues for customer.
Experience
Senior Manager
Nov 2005 — Present · Mumbai, IN
Education
Welingkar Institute of Management
Master of Business Administration - MBA
2016 — 2018
Skills
- Customer Service
- English
- IT Service Management
- Sap
- Change Management
- Team Management
- System Administration
- Microsoft Office
- Management
- Business Analysis
- Project Management
- Powerpoint
- Microsoft Excel
- Teaching
- Program Management
- Microsoft Word
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