Harshad Khiera
CRM & CX Expert|Salesforce CPQ & Revenue Cloud Consultant| Certified Business Analyst|Salesforce Agentforce Specialist,Agentblazer Legend & Data Cloud Consultant|9x Salesforce & 2x Copado Certified| Triple Star Ranger
- Role
- Salesforce Cpq Functional Consultant and Salesforce Program Manager at Tata Consultancy Services
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Harshad Khiera
Diversified experienced CRM Consultant with more than 19 years of experience in Siebel and Salesforce knowledge in domain of Telecom, Banking & Finance, Investment Advisory and Information Management. Performed role in various capacity as Developer, Technical Lead, Integration Lead, Business Analyst, Technical Architect, Solution Designer, Technical Project Manager, Delivery Manager and Program Manager.Deep understanding on Order Management functionality in Telecom domain with hands on experience configuration/customization and Integrating with provisioning system.In depth functional knowledge of Sales Cycle and Service in CRM and within Marketing, Event and Lead Management, proficient in CRM for Commercial Banking.Expert in managing large program including end-to-end, multi-region, multi-vendor implementations.Proven success stories by guiding on strategic decisions, providing optimum solutions and managing large and medium scale programs.Continuous learner and holding market trending technologies/competencies, domain and leadership certifications.Experience in Waterfall and Agile Methodology.Strong believer and contributor of innovations, automations and value creation.
Experience
Salesforce Cpq Functional Consultant and Salesforce Program Manager
May 2024 — Present · Pune, IN
Responsible for performing functional analysis for Salesforce CPQ and billing only process to enhance business process and implementing billing only solution specific to country.Responsible to functional analysis of enhancements and existing issues to have streamline processResponsible for managing Salesforce program for one of the largest information management service provider.Salesforce program consists of Sales, Service and CPQ-Revenue cloud implemenation including team of Development, Release management, Application Support and QA.
Education
Sheth V D High School, Bhuj
Higher Secondary
INSEAD
Strategic Transformation Advisors Programme, Organizational Leadership
Gujarat University
Master of Computer Applications - MCA, Computer Science
Sardar Patel University (SPU), Vallabh Vidyanagar
Bachelor's degree, Computer Science
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