Harshad Chauhan
Customer Success Manager | B2B | SaaS | Customer Delight
- Role
- Customer Success Manager at Wesco
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Harshad Chauhan
Knowledgeable and performance-driven Customer Success Manager with a wealth of experience in managing multiple accounts. Skilled in Client Servicing, Client Retention and Relationship, Strategic Planning, Analytics, and Account Management. Experience of 7+ years in Customer servicing and Customer Success role.
Experience
Customer Success Manager
Jul 2023 — Present
Onboarding new users and demonstrating product features- Monitoring Customer health and ensuring product adoption- Provide actionable insights to drive engagement and product improvements- Handling escalations and user questions and ensuring timely resolution- Collaborate with cross-functional teams to resolve technical issues and implement new feature requests.
Education
University of Mumbai
Bachelor of Commerce (B.Com.), Business and Personal/Financial Services Marketing Operations
2013 — 2015
Skills
- Social Media Marketing
- Leadership
- Customer Service
- Management
- Adventure Travel
- Teamwork
- Social Media
- Marketing
- Strategic Planning
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