Harsha V

About Harsha V

I build ServiceNow platforms that don\'t break under pressure. At JPMorganChase, I\'ve eliminated 35+ recurring incidents, stabilized 60+ CI relationships, and onboarded 8+ enterprise integrations — all while delivering 8+ production enhancements per release cycle on a contract engagement. My stack: ITSM, ITOM, CMDB, Discovery, Service Catalog, Flow Designer, REST/SOAP integrations, OAuth 2.0, JavaScript/Glide APIs, and Service Portal (Angular/AngularJS). I hold an M.S. in Computer Science from Texas Tech University and bring 5+ years of hands-on ServiceNow experience across TCS, Infosys, and JPMorganChase. I\'m actively seeking a full-time ServiceNow Developer role where I can contribute from day one. I require visa sponsorship (OPT/H-1B) and am transparent about this upfront — I\'m looking for employers who value what candidates build, not just what boxes they check.If you\'re hiring for ServiceNow roles and open to sponsorship, I\'d welcome a conversation — feel free to connect or message me directly.

Experience

1. Servicenow Developer

   JPMorganChase

   Jun 2025 — Present · CA, US

   Developed and enhanced ServiceNow applications for ITSM and ITOM by configuring catalog items, forms, lists, Flow Designerworkflows, and approvals, delivering 8+ production-ready enhancements per release cycle.• Engineered server-side Business Rules and Script Includes using JavaScript and Glide APIs, eliminating 35+ recurring incidentsand reducing mean time to restore to 45 minutes.• Improved CMDB reliability through data model updates and Discovery tuning, stabilizing 60+ CI relationships and loweringfailed service impact assessments to 3 per month.• Integrated ServiceNow with enterprise systems using REST/SOAP APIs, MID Server, and secure authentication (OAuth 2.0,SSO/SAML, LDAP), onboarding 8+ integrations in 2 quarters.• Built reusable Service Portal components using Angular/AngularJS, HTML, and CSS, delivering 15+ widgets and optimizing pageload performance to 1.8 seconds.• Led sprint delivery for a 6-person Agile squad — managing story estimation, test planning, and tier-2 support — while mentoring 3 junior developers and automating release validation checks, reclaiming 10 hours/week of manual effort.

Education

• Texas Tech University

  Master's degree, Computer Science