Nandini Konduri

About Nandini Konduri

CSA & CAD Certified ServiceNow Developer and Administrator with 4+ years of experience designing, customizing, and optimizing the ServiceNow platform across ITSM, ITIL, CMDB, and HRSD modules. Skilled in developing end-to-end workflows, Service Portals, integrations (REST/SOAP APIs, OAuth, SSO, LDAP), and CMDB data models that improve efficiency, compliance, and user experience. Skilled in designing and implementing business logic using Business Rules, Client Scripts, Script Includes, and GlideAjax. Proficient in configuring UI Policies, UI Actions, Notifications, Events, and Access Control Rules (ACL). Strong experience in data imports using Import Sets and Transform Maps, including CMDB CI classes and relationships. Worked on IntegrationHub ETL, Flow Designer, and Service Catalog components like Record Producers, Order Guides, and Catalog Items. Adept at CMDB administration, as well as MID Server installation and configuration.

Experience

1. Servicenow Developer

   Cloudtron

   Apr 2024 — Present · US

   Designed and implemented robust CMDB models to accurately reflect IT asset relationships and service dependencies.• Configured Dynamic CI Groups for Azure integrations and designed Encoded Queries using the Query Builder.• Managed data migration from custom MTOM tables to out-of-the-box (OOB) structures.• Populated and reconciled CIs in CMDB using IntegrationHub ETL, ensuring accurate CI identification and avoiding duplication.• Developed Robust Transform Maps, Scheduled ETL jobs, and configured CI Identifiers and Reconciliation Rules.• Analyzed and enhanced routing flows for Incident and Problem management.• Implemented Fix Scripts based on evolving business requirements and remodeled Application, Business, and Technical Services.• Conducted thorough data quality checks on CMDB to ensure integrity and compliance with enterprise architecture standards.• Participated in stakeholder meetings to gather requirements and provide technical recommendations for CMDB optimization.

Education

• Sacred Heart University

  Master's degree

  2023 — 2024

• Vasireddy Venkatadri Institute of Technology, Nambur (V), Pedakakani(M), PIN-522508(CC-BQ)

  Bachelors of Technology

  2017 — 2021