Harsha Morla
Real-time Workforce Analyst @TP
Newcastle Upon Tyne, GB
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WORK HISTORY
Jun 2025 — Present
Real-time Workforce Analyst @TP
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Newcastle Upon Tyne, GB
Monitoring real-time performance and staffing for the DWP project at Teleperformance UK. Responsible for intraday adjustments, adherence tracking, and ensuring service level targets are met in a high-volume contact center.
ABOUT HARSHA MORLA
Student at Northumbria University
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