Harsha Kiran
Director of System Engineering @Publicis Groupe
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WORK HISTORY
Director of System Engineering @Publicis Groupe
EDUCATION
Annamalai University
Bachelor of Business Administration - BBA, Computer Science
ABOUT HARSHA KIRAN
An established IT professional with over 20 years’ experience in managing IT Operations, Site Reliability Engineering, Network Administration, IT Infrastructure Management, and People Management. Expertise in maximizing uptime and stability of critical IT Infrastructure and Systems while maintaining Service Level Agreements (SLAs) for system availability and reliability, implementing incident management strategies to minimize downtime. Experience in managing Distributed Systems, Cloud Platforms, LAN & WAN Administration, Kafka Deployment, Splunk Analysis, Azure Management, Akamai CDN management.I am highly skilled in leading incident response and resolution efforts to minimize service disruptions, recommending Robust Incident Management Process including Root Cause Analysis & Preventive Measures. Excellence in setting out delivery standards for various operational areas, implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering to the defined business services. Driving automation initiatives to streamline repetitive tasks, maintaining appropriate monitoring, alerting, and logging tools for proactive issue detection; evaluating & integrating new technologies and tools to enhance reliability.
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