Harsha B

About Harsha B

Around 3 of Experience in Information Technology, 4+ years of experience exclusively in Designing, customization, enhancing, workflow configuration, integrating and supporting Service-Now suite of products such as Incident Management, Problem Management, Change Management, Asset and Service Request management systems and around 1+ years of strong experience in Java development with great expertise in various frameworks.• Configured Applications using Service-Now tool used in ITIL Management. Strong understanding of ITIL V3. Deep functional and technical knowledge of the Service Now platform as well as experience in delivering medium to large-scale Service Now implementations.• Hands on experience in client scripting using different scripting languages like HTML, JavaScript, and CSS.• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.• Good knowledge of CMDB and Asset Management Services: Business Services and Configuration item relationships.• Experience in configuring Data Sources, Import Sets, SLA/OLA, LDAP and Transform maps.• Expertise on the creation of workflows for Service Catalog items in Service-Now.• Experience in Integrating App Exchange Applications with SalesForce, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, and SOAP).• Expertise in debugging and optimizing the performance of Client Scripts, Catalog Client Scripts, UI scripts, and UI Policies.• Worked on Various Web Services Integrations using SOAP and REST.• Hands on experience in web development using HTML, JavaScript, and CSS.• Experience in Writing Technical Design Document and converting Functional Specs to Technical Specs.

Experience

1. Servicenow Developer

   CVS Health

   May 2017 — Present · Scottsdale, AZ, US