Harsh Vishnoi
Business Analyst | Product Owner | GenAI & AI Products | RAG | LLM | Agile | Product Lifecycle | SaaS | Driving Data-Driven Products
- Role
- Senior Business Analyst at Suzuki Digital Private Limited
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Harsh Vishnoi
Business Analyst / Product professional with 7 years of experience delivering SaaS, enterprise, and AI-enabled products, with expertise in requirements gathering, Product Management, Product Lifecycle, and end-to-end SDLC execution. Strong in backlog management, Agile Scrum, stakeholder collaboration, and UAT leadership, enabling successful global product releases. Experienced in GenAI implementations including RAG-based chatbot and LLM integrations, delivering intelligent automation and scalable, data-driven product solutions aligned with business goals.
Experience
Senior Business Analyst
Suzuki Digital Private Limited
Aug 2023 — Present · Gurugram, IN
Led key digital initiatives including the Dealer Management System (DMS), Lead Qualification System (LQS), SalesApp (Mobile & WEB), and Common Master, improving operational efficiency across dealer networks.Delivered a revamped Dealer Management System (DMS) across 12 countries, significantly optimizing order fulfillment, inventory management, and service operations.Designed and implemented a centralized Common Master module to standardize and reuse master data across multiple platforms.Developed a Lead Qualification System (LQS) to automate lead scoring and assignment logic, resulting in improved conversion rates.Improved real-time enquiry handling and pre-booking workflows in SalesApp, boosting dealer productivity and lead visibility.Created dashboards and detailed reports in the Analytical Tool, enabling data-driven decisions by senior leadership.As a Certified Scrum Master, facilitated all Agile/Scrum ceremonies (sprint planning, daily stand-ups, retrospectives), ensuring cross-team alignment and timely delivery.Led end-to-end requirement gathering, impact analysis, and backlog prioritization for major product releases.Created detailed user stories, acceptance criteria, and Figma wireframes, collaborating closely with development and QA teams on feature delivery.Authored key documentation including Statements of Work (SOWs), User manuals, and Release notes; defined product KPIs and supported feature rollouts across dealerships.
Education
Raj Kumar Goel Institute of Technology, Ghaziabad
Bachelor of Technology - BTech, Computer Science
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