Harsh Verma
Customer Experience Mentor – Service Excellence | Ex–Customer Support Executive | Process & Quality Management | Banking & Computer Proficient | Seeking Corporate / Banking Role | Open to Relocation
- Role
- Senior Customer Support Executive at Adda247
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Harsh Verma
I am a results-driven and quality-focused professional currently working as a Customer Experience Mentor in the Service Excellence Department at Adda247. With a strong foundation in customer support and process optimization, I specialize in ensuring exceptional service delivery, operational excellence, and team development through structured audits, reporting, and data-driven decision-making.Beginning my career as a Customer Support Executive, I demonstrated consistent performance and leadership potential, earning promotions to Mentor and later to the Service Excellence Team through Internal Job Posting (IJP). In my current role, I oversee CX quality frameworks, SLA adherence, performance reporting, and cross-functional collaboration, ensuring seamless execution of customer experience strategies.My expertise includes Customer Experience Management, Process Improvement, Root Cause Analysis, Performance Metrics, and Operational Governance. I am known for my analytical approach, precision in execution, and commitment to continuous improvement.Armed with a Bachelor’s degree in Commerce and proficiency in Banking and Computer Applications, I am now seeking opportunities in the corporate or banking sector, where I can leverage my quality and process management skills to drive impactful results. Open to Corporate & Banking Opportunities Open to RelocationI’m always eager to learn and deliver value in everything I do.
Experience
Senior Customer Support Executive
Oct 2024 — Present · IN
Support Executive & Team Mentor with proven expertise in delivering 100% user resolutions. Skilled in CRM tools, effective communication, and team leadership. Adept at problem-solving, mentoring team members, and ensuring high-quality customer support and satisfaction.
Education
University of Lucknow
Bachelor of Commerce - BCom, Accounting and Business/Management
2022
University of Lucknow
Bachelor of Commerce - BCom, Accounting and Business/Management
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