Harsh Vardhan Singh

About Harsh Vardhan Singh

Accomplished professional with over 5 years of consistent excellence in Customer Service and Operations roles across retail, education, and other sectors, coupled with a solid foundation in Hotel and Hospitality Administration from IHM Bangalore. Demonstrated commitment to driving organizational success through strategic initiatives and operational enhancements. Proficient in cultivating strong, lasting relationships with customers and stakeholders, adeptly navigating diverse demographics and industry landscapes to foster trust, enhance brand reputation, and drive revenue growth. Skilled in implementing data-driven strategies to optimize workflows, streamline processes, and improve overall efficiency. Exceptional verbal and written communication skills facilitate seamless interactions with customers, team members, and stakeholders at all levels.Areas of Expertise:Customer Relationship Management: Building and maintaining strong customer relationships to drive business through exceptional service and personalized interactions.Operational Leadership: Leading cross-functional teams to achieve operational excellence and enhance efficiency.Strategic Planning and Execution: Developing and implementing initiatives to drive business growth and capitalize on opportunities.Process Optimization: Identifying inefficiencies and implementing improvements to streamline operations and maximize productivity.Data Analysis and Insights: Extracting actionable insights from customer data and operational metrics to inform strategic decisions and drive business success.

Experience

1. Customer Relations & Operations Manager

   Vanmates

   Jun 2023 — Present

   Headed the management of the entire customer experience journey, focusing on enhancing satisfactionand loyalty throughout all touchpoints.• Supervised operations support staff, serving as a key liaison between team members and customers toensure smooth communication and resolution of issues.• Contributed to achieving a higher client satisfaction ratio by identifying critical areas for improvement andimplementing strategies to address them effectively.• Streamlined client feedback data to extract more actionable insights on KPIs, enabling informed decisionmaking and targeted improvements.• Maintained comprehensive records of client feedback surveys, extracting valuable data points andpresenting key performance indicators (KPIs) and improvement opportunities for the team.• Led the development of a new database on Notion from the ground up, incorporating enhancements andimprovements over the previous system.• Managed the transition of the client database from Asana to Notion, recognizing the limitations of Asanaand advocating for a more suitable platform.

Education

• Institute of Hotel Management, Bangalore

  Bachelor's degree, Hotel and hospitality Administration/Management