Harsh Vardhan Gupta

Result Driven Business Analyst | Gen AI | Bot Development | Automation

Role: Capability Manager at Tata Consultancy Services
Location: New Delhi, IN
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Harsh Vardhan Gupta

I am an AI Capability Manager specializing in building and scaling agentic and…

Experience

Capability Manager
Tata Consultancy Services
Aug 2021 — Present · New Delhi, IN
Lead the development of AI capabilities across chat, voice, email, and agent-assist channels to transform support operations for enterprise clients.Build agentic automation frameworks leveraging LLMs, retrieval pipelines, reasoning engines, and multistep orchestration.Evaluate client environments to identify high-value automation opportunities and create a strategic AI roadmap aligned with business goals.Architect solutions integrating AI systems with ServiceNow, Active Directory, MongoDB, Nexthink/Systrack, REST APIs, and other enterprise platforms.Own the end-to-end lifecycle of automation capabilities: problem definition → solution design → architecture blueprint → delivery → refinement.Develop reusable AI capability modules (intent classification, prompting frameworks, error handling, multi-turn logic, persona-based responses).Conduct workshops with business and technology leaders to define capability maturity, automation potential, and AI-driven transformation models.Lead functional testing of AI workflows, evaluate performance metrics, and implement iterative model improvements.Deliver client demos, capability showcases, and solution walkthroughs to senior leadership teams.Mentor Business Analysts and technical teams on building scalable GenAI solutions and agentic workflows.Ensure governance, documentation, knowledge management, and alignment with enterprise AI standards.

Contact information

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Current company

Tata Consultancy Services

IT Services and IT Consulting · 726K employees · Founded 1968 · Mumbai, India

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today. TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment. Caution against fraudulent job offers: TCS doesn’t charge any fee throughout the recruitment process. Refer here: https://www.tcs.com/careers/india/recruitment-fraud-alert

tcs.com

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