Harsh Vardhan
Senior Consulting Engineer @ Cisco Managed Services
- Role
- Senior Consulting Engineer- Cisco Cms at Cisco
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Harsh Vardhan
As a Senior Consulting Engineer at Cisco, I am part of the Cisco Managed Services team that handles cases for high-end channel partners and provides incident management solutions. I have 12+ years of hands-on service delivery and management experience, as well as a BTech in Electronics and Communications Engineering.I am responsible for tackling Cisco voice service requests on a daily basis and solving them in the stipulated time-frame, ensuring ITIL framework and guidelines. I possess analytical thinking and problem-solving skills, anticipate issues and present solutions, and update senior level leadership. I also have expertise in VoIP network engineering and technical support, and I am certified in Change Management, Key Performance Indicators, and Incident Response. My goal is to deliver enthusiastic technical expertise and achievement in all assignments.
Experience
Senior Consulting Engineer- Cisco Cms
Dec 2018 — Present · Bengaluru, IN
An ambitious and result-oriented professional with 12+ years of hands-on service delivery & management and technical support. Proven track record of enthusiastic technical expertise & achievement in all assignments. Possess analytical thinking and problem-solving ability, anticipate issues, and present solutions, and update Senior Level Leadership.
Education
Uttar Pradesh Technical University
Bachelor of Technology - BTech
Ghaziabad Public School
Bachelor of Technology - BTech
2004 — 2008
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