Harsh Tiwari
Sr Manager managing Backend operations
- Role
- Sr Manager at DHL
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Harsh Tiwari
Experienced Sr Manager with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Service Delivery, Soft Skills, Operations Management, Service-Level Agreements (SLA), and Employee Engagement. Strong operations professional with a Bachelor of Commerce (BCom) focused in Commerce from Mumbai University.
Experience
Sr Manager
Oct 2012 — Present · Mumbai, IN
Sr manager operations working with a team size of 70 FTE\'s and a strong leadership team
Education
Mount carmel school, New delhi
HSC, Commerce
1998 — 2000
University of Mumbai
Bachelor of Commerce (BCom), Commerce
2000 — 2003
Skills
- Outsourcing
- Call Center
- Soft Skills
- Operations Management
- Management
- Customer Satisfaction
- Mis
- Employee Engagement
- Bpo
- Service Delivery
- Performance Management
- Team Management
- Transition Management
- Sla
- Vendor Management
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