Harsh Tiwari

Sr Manager managing Backend operations

Role
Sr Manager at DHL
Location
Mumbai, MH, IN
LinkedIn followers
500 followers

About Harsh Tiwari

Experienced Sr Manager with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Service Delivery, Soft Skills, Operations Management, Service-Level Agreements (SLA), and Employee Engagement. Strong operations professional with a Bachelor of Commerce (BCom) focused in Commerce from Mumbai University.

Experience

  1. Sr Manager

    DHL

    Oct 2012 — Present · Mumbai, IN

    Sr manager operations working with a team size of 70 FTE\'s and a strong leadership team

Education

  • Mount carmel school, New delhi

    HSC, Commerce

    1998 — 2000

  • University of Mumbai

    Bachelor of Commerce (BCom), Commerce

    2000 — 2003

Skills

  • Outsourcing
  • Call Center
  • Soft Skills
  • Operations Management
  • Management
  • Customer Satisfaction
  • Mis
  • Employee Engagement
  • Bpo
  • Service Delivery
  • Performance Management
  • Team Management
  • Transition Management
  • Sla
  • Vendor Management

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Harsh Tiwari — Sr Manager at DHL in Mumbai, MH, IN | Unifers