Harsh Sonker
CCNA Certified Network Professional with experience in Network Services Migration | Support Specialist at Accenture | Former Cisco Wireless TAC Engineer | Former Network Support Engineer at HCL Technologies
- Role
- App Cloud Support Specialist at Accenture
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Harsh Sonker
Professional SummaryNetwork Professional with 7 years of experience in network design, implementation, and technical support, seeking a challenging role that enables continuous learning, professional growth, and recognition. Proven expertise in enterprise LAN/WLAN environments, network migrations, and ITIL-based support operations.Key Skills & ExperienceExtensive hands-on experience with Cisco Catalyst switches, including 2960, 3550, 3560, 3750, 6500, 9200, and 9300 seriesStrong expertise in Cisco Wireless technologies, including configuration and management of:Wireless Controllers: 5508, 5520, 9800Lightweight and Autonomous Access Points: 2802, 3702, 3802Experience in data center migration projects, including planning and executionProficient in network monitoring, alert management, and reporting using SolarWindsManaged wireless networks using Cisco Prime InfrastructurePerformed IOS upgrades and hardware replacement for Cisco switches and access pointsResponsible for racking and deracking of Cisco switches and wireless access pointsAdded and onboarded network devices into monitoring tools such as Spectrum and eHealthCreated and maintained network diagrams and documentation using Microsoft VisioCoordinated with vendors and third-party service providers for issue resolution and deploymentsProvided end-to-end LAN support for escalated incidents and complex trouble ticketsHandled technical escalations, ensuring timely resolution and customer satisfactionAdhered to ITIL processes, including Incident Management, Change Management, Work Orders, Tasks, and SLA compliance through ticketing tools
Experience
App Cloud Support Specialist
Nov 2023 — Present · Gurugram, IN
Education
SHRI RAMSWAROOP MEMORIAL COLLEGE OF ENGINEERING AND MANAGEMENT, LUCKNOW
Bachelor of Technology, Electrical, Electronics and Communications Engineering
2013 — 2017
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