Harsh Singh
Senior Demand Generation Executive in Operations Department
- Role
- Senior Customer Care Executive at Kohler Co.
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Harsh Singh
As a Senior Demand Generation Executive, I specialize in driving growth and increasing…
Experience
Senior Customer Care Executive
Sep 2024 — Present · Pune, IN
customer support specialist - Kohler Co.project : kitchen & Bath - North Americalocation - PuneAs part of Kohler\'s customer support team, i provide dedicated assistance to customers across North America, ensuring a premium support experience that aligns with Kohler\'s reputation as a global leader in kitchen and bath products.Key Responsibilities:Respond to customer enquiries via email and live chat regarding Kohler products, including faucets, sinks, showers and shower doors.diagnose issues and deliver accurate, effective solutions for product corners or missing components.coordinate part replacements and guide customers through troubleshooting steps to restore full product functionality.ensure continuous support until full customer satisfaction is achieved, maintaining a strong focus on customer delight. manage support cases efficiently within the \"Kitchen and bath - North America\" project, adhering to brand standards and service level expectations. highlights & Achievements : successfully resolved hundreds of product-related issues, maintaining high satisfaction scores and repeat positive feedback back.played a key role in enhancing the customer experience for one of Kohler\'s most important regional markets.recognized for consistently meeting and exceeding quality and response time metrics.Kohler is a premium brand, and I take pride in upholding its commitment to excellence. my primary goal in this role is to ensure each customer feels heard, supported, and confident in the brand through exceptional service.
Education
Sharda University
BTech - Bachelor of Technology
BITM (SBS)
Master of Business Administration
2016 — 2018
Great Learning
PGP in Data science and Business Analytics
2023 — 2024
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.