Harsh Sharma
Servant Leader | Project-Program-Service Management | Cx Experience | Cx Success | Jio Infocom | Ex-AT&T | Ex-Infosys | Ex-HCLTech | PMP | CSM | PRINCE2 | ITIL | ISMS | CCNP | ISO27001
- Role
- Program Management Lead Service Delivery & Experience at Jio
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Harsh Sharma
Achievement-driven Leader with 17 years of rich experience in Project & Program…
Experience
Program Management Lead Service Delivery & Experience
Nov 2022 — Present · Navi Mumbai, IN
Led Teams of 20+ Project Managers and 400+ Field Support Engineers, supporting the Service Delivery of IT Services (MSS & MRS) including Info-Security & Networks Infrastructure for FORTUNE-100 Organizations across Global NA/EMEA/JAPAC offices• Managing P&L for the Service Line, Regional, Vertical Segment while executing varied Infra & Telecom Service delivery Projects• Achieving Service Delivery Revenue of INR 250 Million per month• Delivering Traditional & Agile Projects to Implement customer\'s Service requirements for New business (MSS & MRS) and changes to current environment
Education
University of Mumbai
Bachelor of Engineering - BE
2003 — 2007
Skills
- Niche Talent Acquisition
- People Management
- Competency Based Interviewing
- Competency Mapping
- Technical Recruiting
- Data Network
- Business Analysis
- Vendor Management
- IT Infrastructure Management
- Performance Management
- Talent Development
- Project Management
- Leadership
- Training
- Information Security
- Network Security
- Talent Management
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